Our Story

Where did we come from?

Local Contractor Becomes Go-To Distributors for Homeowners.

   Open To Public HVAC Parts originated more than 35 years ago as a service company (DNS Air Conditioning) founded by Danny, a local air conditioning contractor and father of three, along with his wife, Sonia, who managed the business’s administrative side.

   Recognizing an increasing demand for cost-effective repair parts among homeowners facing high service charges, Danny decided to sell parts directly from his inventory. This approach allowed homeowners to fix their own HVAC systems more affordably.

   For over 25 years, Open To Public HVAC Parts has served Dallas-Fort Worth with trusted HVAC parts. We offer high-quality components for air conditioning, heating, and mini-split systems from top brands like Rheem and Trane, providing accessible solutions for both DIY enthusiasts and contractors.

Who are we now?

Specialized in supplying HVAC Parts with Expert Guidance

   Today, Open To Public HVAC Parts stands as Dallas’ first and longest-operating direct-to-consumer supplier of air conditioning and heating components, including both repair parts and new equipment.

   Our retail store was officially established in 1998, and since then, we have evolved into the company we are today. We take pride in being the only retail-focused HVAC supply store that bench-tests, troubleshoots, and provides warranties for the parts we offer.

   As Dallas’s original direct-to-consumer HVAC parts store, we specialize in reliable repair parts for AC, heating, and mini-split systems. We provide in-store testing for parts like capacitors, blower motors, and thermostats to ensure your HVAC components work efficiently.

Wide Range of High-Quality HVAC Parts & Equipment

  • Wide range of HVAC parts
  • Expert guidance from TDLR/TACL licensed contractors
  • Part testing services available
  • One-year manufacturer warranty on most parts
  • Convenient in-store exchanges
  • Support for homeowners, businesses, and DIY enthusiasts

Knowledgeable TDLR/TACL Licensed Contractors

  • Find all the essential components for your heating and cooling systems
  • Get professional in-store assistance with diagnostics and repairs for your HVAC systems
  • Test components like contactors, motors, and thermostats for peace of mind

Discover

Take advantage of our huge inventory of repair parts and experience our fantastic five-star customer service that keeps customers coming back!

Frequently Asked Questions (FAQ)

   We’re here to help with your HVAC repair questions. Explore our extensive inventory of HVAC parts, including air conditioning repair components, heating system parts, and more, all available for the Dallas-Fort Worth community.

Yes! That’s exactly what we specialize in—no contractor license is required to buy repair parts or A/C equipment.

Open To Public HVAC Parts specializes in retail residential air conditioning and heating supplies. We carry a wide range of products, including air conditioners, heaters, thermostats, filters, ductwork, capacitors, contactors, relays, motors and various HVAC components.

Absolutely! We can sell it to you as long as you have the right Section 608 certification from the federal government.

Yes! Our knowledgeable staff is here to assist you with troubleshooting your HVAC system. If you’re experiencing issues, feel free to visit our store or contact us for guidance on potential problems and solutions.

Absolutely! We offer in-store testing for some HVAC parts to verify their functionality. This service helps ensure that you only purchase what you truly need, preventing unnecessary expenses. We are able to confirm function of capacitors, contactors, limit switches, most blower and condenser motors. Call to verify if we can test a specific part that you do not see listed.

Our troubleshooting services are complimentary when you visit our store. We aim to help you understand your HVAC issues without charging unnecessary fees.

When visiting our store for assistance, it’s helpful to bring any relevant parts, model numbers, or details about your HVAC system. This information allows us to provide you with the most accurate advice and product recommendations.

To ensure you buy the correct parts, our staff is available to assist you with product selection based on your specific needs. We encourage you to provide us with as much information as possible about your system – specifically a picture of the model and serial number tag – and the issues you’re facing.

Yes, many of our products come with manufacturer warranties. Be sure to ask about specific warranty details when you make a purchase.

If you purchase a part from us and it doesn’t fix your issue, feel free to swing by the store for more help. Just so you know, we can’t take returns on electrical components for safety and quality reasons. We want to make sure you’ve got the right solution for your HVAC needs!

Currently, we focus on in-store services and support. However, feel free to call us to check availability and place an order over the phone if you cannot visit in person.

Call, text, or email at the bottom of the page!

Customer Questions

No, you don’t need to! In fact, we recommend keeping it assembled so we can accurately test the motor with the fan blade and blower wheel attached.

The wires lead into your electrical panel, where the capacitor, contactor, and other components are located. Once you’ve turned off the power to your condenser and confirmed it’s off with a voltmeter, you can proceed. There’s a removable panel that you can slide off. Take a picture of how everything is connected before disconnecting them from the electrical parts. While you’re at it, feel free to bring in your capacitor for testing as well!

No, our diagnostics and testing are done entirely in-store.

No problem! If you buy a motor from our store, we’ll assemble it for you at no extra cost. We can also take care of recycling your old motor. Just keep in mind that if you bring your motor in after 6:30 p.m., it won’t be ready until the next morning at 11:00 a.m.

Store Policies

We understand that sometimes products may not meet your expectations. However, due to the nature of certain items, our return policy is as follows:

Return Timeframe: To initiate a return, please ensure that it is completed within 14 days of your original purchase date.

No Returns or Cancellations: Please note that returns or cancellations are not permitted for electrical components, special orders, discounted items, or installed parts.

Return Fees: A minimum return fee of 20% will be applied to all eligible returns. This fee helps cover restocking and administrative costs.

Management Discretion: All returns are subject to the discretion of our management team, who will evaluate each request on a case-by-case basis.

Exclusions: Unfortunately, we cannot accept returns on balanced parts (such as blower wheels and fan blades), expansion valves (TXVs), commercial grilles/registers, or tools.

Entendemos que, a veces, los productos pueden no cumplir con sus expectativas. Sin embargo, debido a la naturaleza de ciertos artículos, nuestra política de devoluciones es la siguiente:

Plazo para Devoluciones: Para iniciar una devolución, asegúrese de que se complete dentro de los 14 días posteriores a la fecha de compra original.

No hay Devoluciones o Cancelaciones: Tenga en cuenta que no se permiten devoluciones o cancelaciones en componentes eléctricos, pedidos especiales, artículos con descuento o piezas instaladas.

Tarifas de Devolución: Se aplicará una tarifa mínima de devolución del 20% a todas las devoluciones elegibles. Esta tarifa ayuda a cubrir los costos de reposición y administración.

Discreción de la Dirección: Todas las devoluciones están sujetas a la discreción de nuestro equipo de gestión, que evaluará cada solicitud caso por caso.

Exclusiones: Lamentablemente, no podemos aceptar devoluciones de piezas equilibradas (como ruedas de soplado y aspas de ventilador), válvulas de expansión (TXVs), rejillas/comerciales o herramientas.

At Open To Public HVAC Parts, we strive to provide quality products; however, please be aware of the following regarding warranties:

Installation: Please note that warranties will be considered VOID if the product has been improperly installed.

Manufacturer Warranty: Open To Public HVAC Parts assumes no responsibility for manufacturer warranties. Some warranty claims must be addressed through the manufacturer directly.

Management Discretion: In store warranty claims will be handled at the discretion of our management team, who will assess each situation individually.

Warranty Replacements: Customers are limited to one warranty replacement per item. If a product qualifies for a warranty replacement, it may be exchanged for a comparable item.

Documentation Requirements: To facilitate a warranty exchange, please provide clear photographs of the installed part(s), including any wiring and the model number of the equipment. This documentation is essential for our review process.

Your safety is paramount. We insist that individuals using our products have adequate electrical, mechanical, and safety experience. Open To Public HVAC Parts assumes no liability for any injuries or damages arising from the use of information or products.

By purchasing from Open To Public HVAC Parts, you agree to adhere to all local, state, and federal guidelines related to the installation and use of the items purchased. Additionally, please be aware that:

  • Restocking Fee: A 100% restocking fee will apply to all orders that are not picked up within 30 days of the purchase date.

If you have any further questions regarding our policies, please feel free to contact our customer service team.

Last Updated: 3/14/2025

Open To Public HVAC Parts (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website and interact with our services, including SMS communications.

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected when you use our website. This may include:

  • Personal Information: Name, phone number, email address, shipping and billing address, and payment details.
  • Transaction Information: Details of purchases, order history, and payment confirmations.
  • Communication Data: Messages, inquiries, and interactions through SMS, email, and chat.
  • Technical Information: IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payments and shipments.
  • Send order updates, promotional offers, and important notifications via SMS and email (with your consent).
  • Improve our website, customer experience, and marketing efforts.
  • Detect and prevent fraud, unauthorized transactions, and security threats.
  • Comply with legal and regulatory requirements.

3. SMS Communications & Opt-In Process

By providing your phone number, you agree to receive SMS messages from Open To Public HVAC Parts, including:

  • Order confirmations and shipping updates.
  • Promotional messages and special offers.
  • Service notifications and product availability alerts.

Opt-In Methods: Customers can opt in by calling Open To Public HVAC Parts at 214-340-9421 and providing their phone number to a representative. During the call, the representative explains that by providing verbal consent, the customer agrees to receive SMS messages regarding order updates, promotions, and service notifications.

Customers are informed that standard message and data rates may apply, and message frequency may vary based on service activity and account needs. Customers are also informed that they can opt out of receiving messages at any time by replying STOP and can request assistance by replying HELP or calling 214-340-9421.

Mobile opt-in data will not be sold, rented, or shared with third parties for marketing purposes.

For more information, clients can contact us at 214-340-9421 or visit our Privacy Policy page at http://otp-hvac.com/about-hvac-parts#Privacy.

Message and data rates may apply. Message frequency varies. Reply HELP for assistance or STOP to unsubscribe at any time. Your consent to receive SMS messages is not required as a condition of purchase.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping partners, and marketing platforms to facilitate transactions and services.
  • Legal Compliance: If required by law, government agencies, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

5. Your Privacy Choices

  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails or SMS messages at any time by following the instructions in the message.
  • Access, Update, or Delete Information: You may request access to, correction of, or deletion of your personal data by contacting us.
  • Do Not Track Signals: Our website does not respond to “Do Not Track” signals from web browsers.

6. Data Security

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will be posted on our website with the “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Open To Public HVAC Parts
10226 Plano Rd, Suite 104, Dallas, TX 75238
parts@otp-hvac.com
214-340-9421