Q: If I want a motor tested, do I need to remove it from the metal lid/blower housing and the fan blade?
A: No you do not! In fact, we prefer that you leave it put together so we can properly test the motor with the fan blade/blower wheel attached.
Q: My motor wires go back into a tube or a hole, how do I remove them?
A: The wires are going into your electrical panel where your capacitor, contactor, etc are. There is a removable panel that you slide off. Snap a picture of how they are connected and remove them from the electrical parts. While you’re at it, go ahead and bring in your capacitor and we can test that too!
Q: Can you test a control board?
A: Yes we can however, we ask that you please take a photo of the wiring diagram on the door of the unit or located on a panel on the unit. Not every board is the same, and fault codes are usually located close by which is tremendously helpful to our staff! It would look similar to this:
Q: Do your technicians offer service, or house calls?
A: No, we do all of our diagnosing and testing in-store.
Q: Do you charge to put the new motor on the lid or into the blower housing?
A: Nope! As long as you purchase a motor through our store, we offer to assemble it for you free of charge. We can also recycle the old motor for you. Please note that if you bring your motor in after 6:30 p.m. we will not have it ready for you until the following morning at 11:00 a.m.
Q: Can you test any control/circuit board?
A: We can test most control boards and some defrost boards. Please send in a model number (or product number if you have Carrier/Payne/Bryant/ICP) and we will take a look at it for you and let you know! You can send in your request here and we’ll get back to you ASAP.
Think you may know the problem, but not 100% sure?
We offer free in-store parts testing so that you don’t waste your time or money on a part that you don’t need.
We’ve got you covered.
When you purchase a motor through us, we offer to install it in-store. That means, yes, you can bring in your entire motor assembly from either your indoor unit or outdoor unit and we can put it on for you. Free of charge. You can go home, plug it in and relax. Unsure of how to wire in your new motor, or a newly purchased part? We can help!
Not sure what it could be?
We offer in-store diagnostic help if your part is testing good. We will let you know when it’s time to call a technician!
